If you wish to opt out or correct or update the personal information that Arton Group may hold, please complete the Change Details Request Form or contact the Privacy Officer as set out below.
Collection of Information
Arton Group collects personal information in order to carry out daily business. The primary purpose of collection of personal information is for entry into a property transaction and communication with our customers and investors. From time to time, members of Arton Group conduct surveys as to customers and investors personal preferences, which may collect personal information to improve our customer or investor services. Collection, maintenance, disclosure of certain personal information is governed by the Privacy Act and other legislation. Personal Information may also be disclosed to other members of Arton Group.
Guidelines for collection of Personal Information
1. Information to be collected from customers is to be relevant and appropriate for operating the relevant business in Arton Group.
2. Where practical it is Arton Group's policy to collect the information from the individual concerned. Arton Group may collect information in particular circumstances about personal preferences to assist Arton Group in its marketing initiatives.
3. From time to time Arton Group may employ third party advertising companies who are used to measure the effectiveness of any advertising by monitoring traffic on the website. Any information collected is anonymous and does not identify people.
To Whom is Personal Information Disclosed
From time to time Arton Group may undertake a marketing campaign with an affiliate retailer in the shopping centre where the customer is a member of Club Arton Group.
Parties to whom Arton Group may disclose relevant personal information include:
a. consultants (including but not limited to solicitors) and agents or contractors (including but not limited to real estate and travel agents) acting on Arton Group's behalf;
b. corporate affiliates;
c. valuers where Arton Group is seeking to revalue a property or lease;
d. regulatory authorities where required by law;
e. related parties and entities of the Arton Group for marketing purposes; and
f. parties to whom Arton Group has outsourced various functions e.g. share registry services, restaurant services, etc.
How Information is Collected?
Personal information is generally collected through an application or reservation form, the Internet, applying to become a member of various customer loyalty programs run by Arton Group or through a competition. Occasionally personal information is collected through a questionnaire or survey.
The information used and collected is only for the purposes of the particular transaction and for use within Arton Group e.g. for marketing initiatives or to communicate with you.
Maintenance of the Quality of Information
Arton Group will take reasonable steps to ensure that the personal information it collects and uses is accurate, complete and up to date.
Arton Group will let individuals see information held about them and correct the errors or omissions. Where a customer or investor wishes to review information held about them, they should contact or be referred to the Privacy Officer.
It is Arton Group's policy from time to time to delete or de-identify information about you when it is no longer needed or no longer a legal requirement for the information to be kept.
Security of Information
There are passwords access restrictions of confidential and personal information about individuals. Arton Group does not sell personal information to companies outside Arton Group.
Complaints and Access to Personal Information
If you wish to make a complaint or view what personal information we may hold about you, you should contact our Privacy Officer. You will need to specify the personal information to which you are seeking access. To ensure the integrity and safety of the personal information, Arton Group will only disclose to customers and investors such information if its internal procedures are satisfied. Depending on the nature of the request we may ask you to put your request in writing and sign an enquiry form, which will be sent to you. To contact the Privacy Officer you should use either:
or write to the Privacy Officer at:
Jenny MacLeod Retirement Village
48 Victory Parade, Wallsend, NSW 2287
Opting Out and Changing Details
Arton Group may from time to time send to its customers or investors general marketing material. Upon request, Arton Group is agreeable to removing you from our marketing campaigns. If you wish to opt out or correct or update the personal information that Arton Group may hold, please complete the Change Details Request Form or contact the Privacy Officer as set out above.
What Information Do We Collect and How Is It Used?
Arton Group collects the following information regarding visitors to our website: information regarding what pages are accessed. Arton Group collects and logs this information for statistical purposes.
Through the use of a cookie (see under 'Cookies'), Arton Group can record the pages you visit and the information you require. Through analysis of these records, Arton Group endeavours to provide you with an improved service when you revisit Arton Group's website.
We also collect information volunteered by you through website registrations. This information is used to fulfil on your request for more information.
Arton Group endeavours to use and disclose your personal information only in limited circumstances (see section above titled “To whom is Personal Information Disclosed").
A cookie is a small data file that a website may write to your hard drive when you visit them. A cookie file can contain information, such as a userID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply.
A cookie cannot read data off your hard disk or read cookie files created by other websites.
Arton Group takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.
Changes to Arton Group's Privacy Statement
Arton Group reserves the right to modify or amend this statement at any time and will provide an update of the policy on Arton Group's Website if it has been changed. If you have any further questions about Arton Group's Privacy Statement please contact Arton Group's Privacy Officer.