At Jenny MacLeod Retirement Village, we believe every resident deserves to feel heard. If something isn't right, whether it's a concern about how the village is managed, the services you receive, or a disagreement with another resident, we want to know about it, and we're committed to helping you work through it.

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Our dispute resolution process is confidential, fair, and designed to resolve concerns as simply and directly as possible. We'll always act with your consent, respect your privacy, and keep you informed at every step.

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If you'd like to understand how we handle village disputes; including how to raise a concern, who to contact, and what to expect from the process, you can read our full policy below.

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If you'd prefer to speak with someone directly, contact us.